Technical Support Contacts

Users of Handy Backup are entitled to free technical support from Novosoft. If you experience any problems installing or using our software that you can't solve by using this manual, or have any questions or suggestions, please contact Technical Support.

For registered users:

• Free technical support by email.
• We guarantee response time - 2 business days
• Patches, fixes, extended help and other related information.
• registered@handybackup.net

For unregistered users:

• Limited technical support by email.
• Response time - 3 business days
• support@handybackup.net

To make sure that our support response letter is not deleted by spam filters, don’t forget to add registered@handybackup.net or support@handybackup.net to your email address book.

You can also contact us via instant messengers or phone to receive instant response (we are at GMT+6, EST +11):

	ICQ: 486-152-064
	Twitter: NovosoftSupport
	Windows Live (MSN): support@novosoft.net
	Skype: NovosoftHelp
	+7 (383) 330-34-69 +1 (707) 703-13-11

Also you can use our online feedback form which is available at http://www.handybackup.net/support.shtml.

Before sending a message to our Support Team, please download and install the latest build of the Handy Backup. It is highly possible that your problem has been fixed already. Please close the Handy Backup agent and the program before installation. The program can be downloaded at http://www.handybackup.net/download.shtml free of charge.

When sending a support request, please include the following information in it:

If the program is running:

• The backup software version and build date
• Your Windows version, build and the service pack number
• Please describe as precisely as you can what you were doing before the error occurred
• Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
• The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.

If the program does not run:

• The backup software version and build date
• Your Windows version, build and the service pack number
• Please describe (or send us a screenshot with) the error message