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Handy Backup 6.1

Technical Support Contacts



Users of Handy Backup are entitled to free technical support from Novosoft. If you experience any problems installing or using our software that you can't solve by using this manual, or have any questions or suggestions, please contact Technical Support.


For registered users:

  • Free technical support by email.
  • We guarantee response time - 2 business days
  • Patches, fixes, extended help and other related information.
  • registered@handybackup.net

For unregistered users:

  • Limited technical support by email.
  • Response time - 3 business days
  • support@handybackup.net

To make sure that our support response letter is not deleted by spam filters, don't forget to add registered@handybackup.net or support@handybackup.net to your email address book.


You can also contact us via instant messengers or phone to receive instant response (we are at GMT+6, EST +11):


ICQ: 486-152-064
 Windows Live (MSN): support@novosoft.net
 Skype: NovosoftHelp
  
FAQ +7 (383) 330-3469
+1 (707) 703-1315

Also you can use our online feedback form which is available at http://www.handybackup.net/support.shtml.


Before sending a message to our Support Team, please download and install the latest build of the Handy Backup. It is highly possible that your problem has been fixed already. Please close the Handy Backup agent and the program before installation. The program can be downloaded at http://www.handybackup.net/download.shtml free of charge.


When sending a support request, please include the following information in it:


If the program is running:

  • The backup software version and build date
  • Your Windows version, build and the service pack number
  • Please describe as precisely as you can what you were doing before the error occurred
  • Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
  • The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.

If the program does not run:

  • The backup software version and build date
  • Your Windows version, build and the service pack number
  • Please describe (or send us a screenshot with) the error message

Data to Back Up:

File Backup - back up individual files and folders stored in local, LAN and FTP locations
Email Messages Backup - back up e-mail box directly from your mail server
Image Backup - perform complete hard disk image backup with all data and operating system
Email MS Exchange Backup - back up and restore Microsoft Exchange Server stores
Lotus Notes Backup - back up Lotus Notes without stopping the service
ODBC Database Backup - protect your databases by regular backups

Backup Destination:

Backup to LAN, Local and External Drives - store your backups at any drives visible in Windows Explorer
Backup to FTP - offsite backup to remote FTP server provides maximum reliability
Backup to SFTP - transfer sensitive data to a remote server via secure SFTP protocol
Backup to CD-R/CD-RW - burn your backups to optical disks with multi-drive spanning and verification options
Backup to DVD/HD DVD/Blu-Ray - record important data to DVD disks using the integrated burning tool
Handy Backup Online - store backups at Novosoft Online Backup Service instead of third-party providers