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Backup Software / Support / User Manual v7 / General Information / Technical Support Contacts
All users of are entitled to free technical support from Novosoft. If you experience any problems installing or using our software that you can’t solve by using this manual, or have any questions or suggestions, please contact us.
Note: Contact information may change from the time of publication. To find most current contacts, please refer to the product website:
To make sure that our support response letter is not deleted by spam filters, don’t forget to add firstname.lastname@example.org to your e-mail address book.
You can also contact us via instant messengers or phone:
+7 (383) 330-34-69+1 (707) 703-13-11
Note: We are at GMT+7, EST +12, which may be inconvenient for your time zone. If you don’t receive an instant response, please accept our apologies and try contacting us via e-mail.
You can also use an Online support form at product website:
Before sending a message to our support team, please download and install the latest build of the program. It is highly possible that your problem has been fixed already.
When sending a support request, please describe the problem with as many details as you can.
If the program is running, include the following information:
If the program does not run, include the following information:
In this section:
User Manual contents
+1 (707) 703-13-11
Installing Standalone Version
Installing Server Version
User Manual in PDF, version 7.1.2 (5.3 MB)
User Manual in PDF, version 6 (3 MB)
User Manual for v.6 (old version)
User Manual in PDF, version 7
Copyright © 2004-2018 Novosoft LLC. All rights reserved. Handy Backup software.
United States, P.O.Box 535, Louisville, OH 44641 Tel.: +1 (707) 703-13-11
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