Backup Software / Support

Handy Backup Support

We provide technical support and assistance for you. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

Registration Issues

How to Register

Follow Registration Management instruction to move or recover your license if you lost your registration number, move your copy of Handy Backup to another computer, or change your OS.

User Manual / FAQ / Whitepapers

Online Help (User Manual)

User Manual in PDF (version 8)

User Manual in PDF (version 7)

Features, FAQ, Glossary

Search Handy Backup Website

Handy Backup Screenshots

Whitepapers (Useful Usecases about Handy Backup)

Technical support contact Information

Free technical support by email
Guaranteed response time - 1-3 business days
Patches, fixes, extended help and other related information

support@handybackup.net

Note: To make sure our support response letter isn’t eaten up by spam filters, please don’t forget to add support@handybackup.net to your email address book.

More contacts:

We are at GMT+7, EST +12

	Telegram: Handy_Backup_Support
	+1 (909) 279-15-30

Feedback Form

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Before You Contact Us

Before sending a message to our Support Team, please check out the latest build of the Handy Backup. It is highly possible that your problem has been already fixed there.

When sending a support request, please include the following information:

If the program is running:

The backup software version and build date
Your Windows version, build and the service pack number
Please describe as precisely as you can what you were doing before the error occurred
Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.
In addition, the content of C:\ProgramData\Novosoft\Handy Backup 8 can be useful. Please open C:\ProgramData\Novosoft, right-click on "Handy Backup 8" and make a ZIP archive to send it to us.

If the program does not run:

The backup software version and build date
Your Win version, build and the service pack number
Please describe (or send us a screenshot with) the error message