Support

We provide technical support and assistance for you should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

FAQ icon

Before contacting our support team, you may want to read our online HELP, FAQ, Backup Terms Glossary and the "How to backup" section. Possibly your question is answered on these pages.

Technical support contact Information:

For registered users:
Free technical support by email
Guaranteed response time - 2 business days
Patches, fixes, extended help and other related information
Mail iconregistered@handybackup.net
For unregistered users:
Limited technical support by email
Response time - 3 business days
Mail iconsupport@handybackup.net

To make sure our support response letter isn't eaten up by spam filters, please don’t forget to add registered@handybackup.net and support@handybackup.net to your email address book.

You can use the form below to send us a quick message, if you want. You can also contact us via instant messengers or phone to receive instant response (we are at GMT+6, EST +11):

ICQ status icon

ICQ: 486-152-064

Twitter Logo

Twitter: NovosoftSupport

MSN Logo

Windows Live (MSN): support@novosoft.net

Skype Logo

Skype: NovosoftHelp

Phone icon

+7 (383) 330-34-69

+1 (707) 703-13-11

Feedback Form

Please enter your namePlease enter a valid e-mail addressPlease enter a message for our support teamPlease enter the security codeThank you for your feedback! Our support team will get in touch with you shortly.

Before You Contact Us

Before sending a message to our Support Team, please check out the latest build of the Handy Backup. It is highly possible that your problem has been already fixed there.

When sending a support request, please include the following information:

If the program is running:

  • The backup software version and build date
  • Your Windows version, build and the service pack number
  • Please describe as precisely as you can what you were doing before the error occurred
  • Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
  • The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.

If the program does not run:

  • The backup software version and build date
  • Your Win version, build and the service pack number
  • Please describe (or send us a screenshot with) the error message

Who uses our backup software?