Support

We provide technical support and assistance for you should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

FAQ icon

Before contacting our support team, you may want to read our Online Help (User Manual), FAQ and the How To Backup section. Possibly your question is answered on these pages.

Technical support contact Information:

For registered users:
Free technical support by email
Guaranteed response time - 2 business days
Patches, fixes, extended help and other related information
Mail icon registered@handybackup.net

For unregistered users:
Limited technical support by email
Response time - 3 business days
Mail icon support@handybackup.net

Note: To make sure our support response letter isn’t eaten up by spam filters, please don’t forget to add registered@handybackup.net and support@handybackup.net to your email address book.

More contacts:

We are at GMT+6, EST +11

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Skype: NovosoftHelp

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+7 (383) 330-34-69

+1 (707) 703-13-11

Feedback Form

Please enter your namePlease enter a valid e-mail addressPlease enter a valid phone or skip the stepPlease enter a message for our support teamPlease enter the security codeThank you for your feedback! Our support team will get in touch with you shortly.

Before You Contact Us

Before sending a message to our Support Team, please check out the latest build of the Handy Backup. It is highly possible that your problem has been already fixed there.

When sending a support request, please include the following information:

If the program is running:

  • The backup software version and build date
  • Your Windows version, build and the service pack number
  • Please describe as precisely as you can what you were doing before the error occurred
  • Please describe (or send us some screenshots with) the settings of the task on which the error occurred.
  • The log file will also be appreciated. To get the log file, simply right-click on the lowest pane, click on save file, and send us the file.

If the program does not run:

  • The backup software version and build date
  • Your Win version, build and the service pack number
  • Please describe (or send us a screenshot with) the error message

User Manuals in PDF

User Manual in PDF (version 7) 5 MB

User Manual in PDF (version 6) 3 MB

Essentials

Installing Standalone Version

Installing Server Version

Installing Workstation

Workstation Configuration

Registration

Quick Start

Who uses our backup software?