Handy Backup Support Contacts
Handy Backup Works with Windows Vista Handy Backup - Handy Backup Support Contacts

Data backup and disaster recovery software for
Windows 7/Vista/XP/2000 or 2008/2003 Server

Handy Backup Support


We provide technical support and assistance for you should you have any problems with our software, any questions or suggestions. Please be as complete as possible in your request. The better you describe the problem the sooner we will be able to solve it.

FAQ icon

Before contacting our support team, you may want to read our online HELP, FAQ, Backup Terms Glossary and the "How to backup" section. Possibly your question is answered on these pages.

Technical support contact Information:

For registered users:
Free technical support by email
Guaranteed response time - 2 business days
Patches, fixes, extended help and other related information
Mail icon   registered@handybackup.net
For unregistered users:
Limited technical support by email
Response time - 3 business days
Mail icon  support@handybackup.net

To make sure our support response letter isn't eaten up by spam filters, please don't forget to add registered@handybackup.net and support@handybackup.net to your email address book.

You can use the form at the bottom of the page to send us a quick message, if you want. You can also contact us via instant messengers or phone to receive instant response (we are at GMT+6, EST +11):

ICQ status icon ICQ: 486-152-064
Twitter Logo Twitter: NovosoftSupport
MSN Logo Windows Live (MSN): support@novosoft.net
Skype Logo Skype: NovosoftHelp
   
Phone icon +7 (383) 330-3469
+1 (707) 703-1315

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Before sending a message to our Support Team, please install the latest build of the Handy Backup. It is highly possible that your problem has already been fixed. Please close the Handy Backup agent and the program before installation.

When sending a support request, please include the following information in it:

If the program is running:

If the program does not run:

File Backup - back up individual files and folders stored in local, LAN and FTP locations Email Messages Backup - back up e-mail box directly from your mail server Image Backup - perform complete hard disk image backup with all data and operating system Email MS Exchange Backup - back up and restore Microsoft Exchange Server stores Lotus Notes Backup - back up Lotus Notes without stopping the service ODBC Database Backup - protect your databases by regular backups

Backup to LAN, Local and External Drives - store your backups at any drives visible in Windows Explorer Backup to FTP - offsite backup to remote FTP server provides maximum reliability Backup to SFTP - transfer sensitive data to a remote server via secure SFTP protocol Backup to CD-R/CD-RW - burn your backups to optical disks with multi-drive spanning and verification options Backup to DVD/HD DVD/Blu-Ray - record important data to DVD disks using the integrated burning tool Handy Backup Online - store backups at Novosoft Online Backup Service instead of third-party providers

Handy Backup software - Handy Backup Support Contacts
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