The list of workstations is empty or lacks some of the networked computers. Why?

To make Backup Network Workstation appear in the list of available sources of data for backup, it is necessary to configure it. Configuration is done with BackupNetworkWorkstationConfiguration.exe utility which is located in the installation directory on workstation.

• Run the Workstation Configurator and see if all the settings are correct.

If the workstation is configured correctly, but the list of available sources is still missing, make sure that there is a Novosoft Backup Network Workstation service running on the workstation. If the service is not running, start it.

If the workstation still does not appear in the list, then most likely it can't access the server (or vice versa). Re-check the address that you set in the field "Server host name" of configuration utility, and check your firewall settings.

Note: For the case when the server and workstation are on different subnets separated by a NAT, it is necessary to configure appropriate routing, so the workstation and server can communicate.