Frequently Asked Questions

In this section you can find answers on most frequent questions asked about our software. If you have a question that is not answered in this FAQ, please e-mail it to Support.

To find information about the program, you can also use a search form on the top of the page.

• I have lost my registration number. How to get it back?
• I have received a message saying that my product number is invalid
• Program registration without Internet access
• Can I use a single license on more than one computer?
• How can I move my copy of the program from one computer to another?
• How to find the registration number of Handy Backup?

• What to do if I have bought the program on handybackup.com?
• What to do if there are problems with the number for free version of the program?

• I have not received a new registration number after ordering an update or plug-in
• Is it necessary to recreate and re-execute all backup tasks after installing a new version?
• How to update to the latest version and save all tasks and settings?
• I have paid for an additional plug-in for my Handy Backup, but the program still gives an error
• What will happen to my backups after the 30-days trial period?
• How to order a necessary plug-in for my edition of the program?

• All the plugins have disappeared from the program
• What to do if the program does not back up to NAS? (First steps to check)
• Why is not the Email plug-in working?
• Which operating systems does the VMWare plugin support?

• The program creates null tables after PostgreSQL/MySQL backup or restore
• Backing up Oracle, I see error 'Cannot connect to database'

• Handy Backup doesn′t start with the error "Initialization failed. Reason: Failed to create program log"
• "Access denied" error in the process of backup
• What is the "Not enough Storage to process the command" error?
• What is the "Reached the end of the file" error?
• What to do if the error "nvalid descriptor (0x00000006)" occurs?
• What to do if there is no information about my error on the web-site?
• Failed to run volume shadow service error message
• Recovering Damaged File kernelbase.dll

• What is the maximum amount of data I can back up?
• Is it possible to backup an open file?
• Can I backup several files or folders at the same time?
• Is It Possible to Selectively Restore Files from an Encrypted Archive Copy?
• Can the program do a full system backup?
• Why the program performs full backup, even though I have set it to perform incremental backup?
• Why I cannot back up mapped drives if I see these drives on a desktop?
• How can I restore a specific file?
• How can I restore a folder to another PC?
• The incremental backup feature is grayed out
• Why I Can′t Write Files in a Single ZIP Archive During Incremental or Differential Copying?
• How to configure tasks for automatic execution one after another?
• How to back up data that requires administrative privileges
• I cannot install the program on Windows XP and Server 2003
• Program hanging when changing a task through the Task Properties menu. What should you do?

• How to Remove Banners?
• Which storage types the program supports?
• Which Backup Rotation Schemes the Program Supports?
• What Types of Compression the Program Supports?
• Can I use Hot Keys in the program?

• The Standard edition is a client for the Network edition, isn′t it?
• Can I back up workstations if my server is not in the same domain?
• The list of workstations is empty or lacks some of the networked computers. Why?
• My workstations are running and configured correctly, but selection of the Backup Network plug-in still shows nothing. Why?
• Why did some of my workstations disappear from the list?
• Why workstation contents are empty after selecting a Backup Network plug-in?
• My network backups are running very slowly. What can I do?
• How to Change a Temporary Folder for a Workstation?
• How I Can Copy Data from Several Workstations at Once?
• Fixing the WMI error in Centralize Deploy Tool