Troubleshooting Problems with Network Agents for Handy Backup

In some cases a remote machine remains unavailable for accessing via the Management Console after installing a Network Agent on it. User can try to eliminate problems manually.

 

Typical problems often be of these two types:

  • A Network Agent on a remote machine cannot connect to Management Console;
 
A network connection problem with an Agent
  • The Management Console cannot connect to a remote computer.
The Management Console cannot connect to a remote computer

A Network Agent Cannot Connect to the Management Console: Troubleshooting

Step 1

At first, ping a connection between a remote machine and the Management Console server. To do it, run the three next commands in a command line on the remote computer:

ping <Panel Full Hostname>

ping <Panel Hostname>

ping <Panel IP>

Here <Panel Full Hostname> is a full network name of a machine containing the Management Console, <Panel Hostname> is a short network name for this machine, and <Panel IP> is an IP address for this machine, correspondingly. If no one of those commands connected to the Management Console, then please call for a system administrator to check network parameters. If one of previous commands was successful, then please remember all parameters of this command before going to next step.

 

Step 2

Open the Windows registry on a machine containing the Management Console by using

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