Troubleshooting Problems with Network Agents for Handy BackupIn some cases a remote machine remains unavailable for accessing via the Management Console after installing a Network Agent on it. User can try to eliminate problems manually. Typical problems often be of these two types:
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![]() A Network Agent Cannot Connect to the Management Console: TroubleshootingStep 1At first, ping a connection between a remote machine and the Management Console server. To do it, run the three next commands in a command line on the remote computer: ping <Panel Full Hostname> ping <Panel Hostname> ping <Panel IP> Here <Panel Full Hostname> is a full network name of a machine containing the Management Console, <Panel Hostname> is a short network name for this machine, and <Panel IP> is an IP address for this machine, correspondingly. If no one of those commands connected to the Management Console, then please call for a system administrator to check network parameters. If one of previous commands was successful, then please remember all parameters of this command before going to next step. Step 2Open the Windows registry on a machine containing the Management Console by using Regedit or a similar utility, and add the key --HostNameInIOR <IP address or a network name> in the next field: HKLM/System/CurrentControlSet/Services/HandyBackupServer8/ImagePath Here the parameter <IP address or a network name> must be identical to those from the Step 1 that allows the Agent make a connection with the Management Console machine. After changing the registry, please restart the service called “Handy Backup Server 8” on a computer containing the Management Console. You can find and restart this service by using the next sequence of Windows control functions: Management Panel --> Administering --> Services --> Handy Backup Server 8. As the next operation, you will need to re-configure a Network Agent on a computer with the Management Console. To do it, please find and open the file workstation.hbl in any text editor: C:\ProgramData\Novosoft\Handy Backup 8\Users\[username]\Settings\workstation.hbl Here [username] is a name of system user who started a Management Console. If the Management Console runs under the “Local System”, then the username will be SYSTEM (varies from the Windows default language). To configure the Network Agent, provide a name or IP address obtained on Step 1 in the CoordinatorHost and WorkstationHost fields. After changing the file workstation.hbl, restart a service by using the next Windows control sequence: Management Panel --> Administering --> Services --> Handy Backup Network Workstation 8. The Management Console Cannot Connect to a Network Agent: TroubleshootingStep 1Firstly ping a connection between a remote machine and the Management Console server. To do it, run the three next commands in a command line on the Management Console server: ping <Agent Full Hostname> ping <Agent Hostname> ping <Agent IP> Here <Agent Full Hostname> is a full network name of a workstation or a server containing a Network Agent, <Agent Hostname> is a short network name for this machine, and <Agent IP> is an IP address for this machine, correspondingly. If no one of those commands can connect to a remote machine, then please call for a system administrator to make necessary network actions. If one of previous commands was successful, then please remember all parameters of this command before going to next step. Step 2On a remote machine with a Network Agent, find the file workstation.hbl and open it in any text editor: C:\ProgramData\Novosoft\Handy Backup 8\Users\[username]\Settings\workstation.hbl Here [username] is the name of a user who runs a Network Agent on the system. If a Network Agent was installed under the “Local System” then a username will be SYSTEM (may change depending from local Windows language on a remote machine). In the file workstation.hbl write a name or an IP address obtained on the Step 1 in the WorkstationHost field. After changing the file workstation.hbl restart a service by using the next Windows control sequence: Management Panel --> Administering --> Services --> Handy Backup Network Workstation 8. Overriding FirewallBy default, handy Backup uses the first free port to establish a connection between a Network Agent and the Management Console. If your firewall blocks unknown ports, please provide a port for a connection manually in the file workstation.hbl C:\ProgramData\Novosoft\Handy Backup 8\Users\[username]\Settings\workstation.hbl Here [username] is the name of a user who installed a Network Agent. Add a port in the list of exceptions for a firewall. To change a default port value, provide a port number in the WorkstationPort field. After changing the file workstation.hbl restart the service by using the next Windows control sequence: Management Panel --> Administering --> Services --> Handy Backup Network Workstation 8. If you still have any problems, please contact our support team: support@novosoft.net Related page: Server Backup Solution |