User Manual | Tutorial | Help | Instructions | How to
Backup Software / Support / User Manual v7 / Installation / Installing Network Agents / Troubleshooting
If some remote machine connected to a network edition of Handy Backup cannot provide an access to some remote computer data through the Management Panel, then you often can solve these problems without much effort or time loss.
One of the two situations typically indicates these problems:
If you obtain your Network Agents through a Management Panel menu option, it generally requires no troubleshooting. Any computer with the Agent installed must appear on the Step 2 of a new task wizard, under a name given to it during the Network Agent pre-configuring.
To ensure this result, you may change the user account under that a Network Agent will run. To do it, please follow the instruction:
Note: If a user account selected to run the Network Agent has administrative privileges, it can solve many possible problems with data access without an additional interference from a user.
If this operation is unsuccessful, please check if the name given for your Network Agent workstation corresponds to a name that you set for an Agent during the configuration. (If it does not work, you can switch to an IP address instead of a name.)
For most cases of inconsistence, these steps will resolve a problem completely. If the remote computer with a running Network Agent still has not appearing in your Management Panel, please refer to the steps of manual troubleshooting described in this instruction.
First, ping the remote machine in question entering the following command line on a computer containing Management Panel:
ping <IP addr>
where <IP addr> is an IP address of the remote machine.
Repeat this step by attempting a ping to the computer with Management Panel from the remote machine.
If the ping failed, then the problem is possibly lies on a configuration of your local network. Please contact with your network administrator to solve the problem. Otherwise, you can move to Step 2.
If the ping in Step 1 is successful but you’re still receiving a message like "Can’t connect to the remote workstation" or "The session is broken", then it is possible that your remote computer has been accessed by IP address only. In this cause, open the Registry on the problem side using Regedit or whatever software you prefer, and add the parameter --HostNameInIOR <IP or name> into the Registry:
Note: For the latter case, if you are using Handy Backup 7.9.9 or newer, please write the host name and the port number of your Network Agent into the file workstation.hbl, instead of a registry. The host name field in this file has a name <WorkstationHost>, and a port number field named <WorkstationPort>, respectively.
After changing the Registry or a configuration file workstation.hbl, restart following services:
You can find and restart these services using Windows controls at the following sequence: Control panel --> Administrative tools --> Services --> Novosoft Backup Workstation 7 (Novosoft Backup Server 7).
Control panel --> Administrative tools --> Services --> Novosoft Backup Workstation 7 (Novosoft Backup Server 7).
If all these means were unsuccessful, go to Step 3 and attempt to configure your Network Agent properly.
If the remote machine pings both by name and by IP address but remains inaccessible through Management Panel and does not appear in the drop-down list of backup objects, then it is completely possible that the Network Agent has not been configured correctly.
To set up the file workstation.hbl properly, follow these simple instructions:
C:\Users\[username]\AppData\Roaming\Novosoft\Handy Backup 7\Settings\Services\
C:\Documents and Settings\[Username]\Application Data\Novosoft\Handy Backup 7\Settings\Services\
C:\Windows\System32\config\systemprofile\AppData\Roaming\Novosoft\ Handy Backup 7\Settings\Services\
C:\Documents and Settings\LocalService\Application Data\Novosoft\Handy Backup 7\Settings\Services\
To set up Network Agent properly, just set proper values of fields Name and CoordinatorHost located at the beginning of this file.
After changing the file workstation.hbl, restart the workstation service using the sequence of controls: Control panel --> Administrative tools --> Services --> Novosoft Backup Workstation 7.
Control panel --> Administrative tools --> Services --> Novosoft Backup Workstation 7.
By default, the program uses any free port to establish a connection between a server and a Network Agent. If your firewall blocks unauthorized ports, just add the ports you need to the list of firewall exceptions, and configure these ports properly in the file workstation.hbl (for Network Agents) or in the registry (for servers).
To provide a port number for a workstation, open the ImagePath subkey and add the next parameter, using a selected port number instead of [port] in the string:
To link a selected port to a server, please open the ImagePath subkey and add the next parameter, providing a selected port number instead of [port] in the next string:
After finishing, restart the software components as described below.
After completing operations described above, you will ensure the stable job of your remote backup. To be sure that all changes will be applied, restart manually all related services on both sides (Management Panel and Network Agent, respectively) as described in the Step 2.
If you still have any problems, please contact our support team: firstname.lastname@example.org
User Manual contents
Related page: Server Backup Solution
+1 (707) 703-13-11
Installing Standalone Version
Installing Server Version
User Manual in PDF, version 7
Copyright © 2004-2019 Novosoft LLC. All rights reserved. Handy Backup software.
10685-B Hazelhurst Dr., Houston, TX 77043, United States Tel.: +1 (707) 703-13-11
Back to Top