The list of workstations is empty or lacks some of the networked computers. Why?

To make Backup Network Workstation appear in the list of available sources of data for backup, it is necessary to configure it:

  • Open the Workstation Configuration file with any text editor;

C:\Users\%Username%\AppData\Roaming\Novosoft\Handy Backup 7\Settings\Services\ workstation.hbl

  • Find and modify the CoordinatorHost parameter:

<param name="CoordinatorHost">localhost</param>

  • Restart the Network Agent.

If the workstation is configured correctly, but the list of available sources is still missing, make sure that there is a Novosoft Backup Network Workstation service running on the workstation. If the service is not running, start it.

If the workstation still does not appear in the list, then most likely it can’t access the server (or vice versa). Re-check the address that you set in the field “Server host name” of configuration utility, and check your firewall settings.

Note: For the case when the server and workstation are on different subnets separated by a NAT, it is necessary to configure appropriate routing, so the workstation and server can communicate.

You can read how to install and configure agents for Windows in the User Manual of Handy Backup.

Related solutions: Handy Backup Server Network.

See also: FAQ | Network Server Backup:

My workstations are running and configured correctly, but selection of the Backup Network plug-in still shows nothing. Why?

Why did some of my workstations disappear from the list?

Why workstation contents are empty after selecting a Backup Network plug-in?

Who uses Handy Backup?