Handy Backup Refund Policy

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Note: If you haven't received your registration key after payment, please check your spam folder. If the key still hasn't arrived, please inform us before requesting a refund - contact us via private messages at fb.com/novosofthandybackup or via email at support@handybackup.net.

To request a return, exchange, or refund for an order made through 2Checkout, please contact our ecommerce provider via email at support@2checkout.com, by phone at +31 88 000 0008, or through your 2Checkout account. Please provide the order number and reason for your return to expedite the process. 2Checkout commits to responding to you within 2 days via email, with the possibility of extending the timeframe in special circumstances.

For payments made via direct debit, returns can only be processed after a 6-week settlement period established by banks. 2Checkout will review and respond to return requests after this period concludes.

Return, exchange, or refund requests are accepted within 30 days from the date of order placement through 2Checkout. This period may be extended for certain special cases and products at the discretion of 2Checkout.

Please review the product terms for specific return conditions before requesting a return through 2Checkout. In case of discrepancies between 2Checkout's return policy and the product terms, the return policy takes precedence. Shipping costs are non-refundable, except in cases of 2Checkout error requiring an official reimbursement request.

Upon approval of the return request, 2Checkout refunds are processed within the following timeframes:

  • Credit/debit card payments: Refunds are processed within one (1) business day.
  • Bank transfer and check payments: Refunds are issued within seven (7) business days, and transfer fees are borne by the user.
  • PayPal payments: Refunds are completed within one (1) business day.

2Checkout reserves the right to withhold return payments until a signed letter confirming the destruction of the product is received, if necessary.

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