Handy Backup Refund Policy
If You Haven't Received Your Registration Key
Note: If you haven't received your registration key after payment, please check your spam folder. If the key still hasn't arrived, please inform us before requesting a refund - contact us via email at support@handybackup.net.
All transactions on handybackup.net are processed securely through Stripe.
We strive to ensure that our customers are satisfied with Handy Backup. If the software does not meet your expectations, you are entitled to request a refund within 30 calendar days from the date of purchase.
Conditions for Refunds
- Refunds apply only to purchases made directly through handybackup.net, handybackup.eu, haendybackup.de, handybackup.net/jp.
- Requests must be submitted in writing to support@handybackup.net within the 30-day period.
- The license key associated with the refunded order will be deactivated immediately after the refund is processed.
- Refunds will be credited to the original payment method used for the transaction.
Limitations
- Stripe transaction and processing fees are non-refundable.
- Refund requests submitted after 30 days from the purchase date cannot be honored.
- We reserve the right to refuse a refund if evidence shows misuse of the software or violation of the End User License Agreement (EULA).
Processing Time
Once your refund has been approved, it will be issued promptly. The exact time for funds to appear on your account depends on your bank or payment provider.