What to do if there is no information about my error on the web-site?

Frequently Asked Questions

If you cannot find any information about your error, please send us a letter explaining your problem with the content of the Handy Backup 8 folder with detailed logs and tasks to support@handybackup.net.

Usually, you can find the Handy Backup 8 folder at the following path:

  • C:\Users\%Username%\AppData\Roaming\Novosoft

Also you can access Novosoft folder through the interface of the program by clicking the "Access configuration files..." option in the "Help" section of the tool bar.

Access to configuration files

See also: FAQ | Backup Errors:

Failed to run volume shadow service error message

Recovering Damaged File kernelbase.dll

"Access denied" error in the process of backup

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